Thank you for purchasing our products at Shopping Con Gusto. We offer a full money-back guarantee for all purchases made on our website. We know that you’ll be satisfied, but if for any reason, the product doesn’t fit your needs, we are happy to provide a full refund if your request falls within 30 days of your initial purchase. And of course, just contact us for your free trackable return shipping label.
If 30 days have gone by since your purchase or the product is damaged in any way, unfortunately, we can’t offer you a refund or exchange.
If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please carefully review your personalization information before submitting your order. Please check spelling, dates, and names carefully. Feel free to email us at customer service at Customerservice@shoppingcongusto.com (en Español: DimeQuePasa@shoppingcongusto.com ) if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production.
NOTE: Shopping Con Gusto also reserves the right to cancel your order at its discretion, should the order be deemed inappropriate for language, content or material.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate goods such as, thongs, bathing suits, etc.
Additional non-returnable items:
* Gift cards
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Customerservice@shoppingcongusto.com. (en Español: DimeQuePasa@shoppingcongusto.com)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will be notified that you have returned your item/gift.
Please return your product to: 1511 106th Terrace, Davie, FL, 33324, United States.
If anything is unclear or you have more questions feel free to contact our customer support team at Customerservice@shoppingcongusto.com (en Español: DimeQuePasa@shoppingcongusto.com)
Your Shopping Con Gusto Team