FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow some time for production for your order to ship out. Average shipping times are 5-10 business days. During peak seasons items may take between 7 and 14 days to arrive at their destination, but can take longer from time to time.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at Customerservice@shoppingcongusto.com or en Español: DimeQuePasa@shoppingcongusto.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. When contacting us, please include a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and you must return it before receiving a refund.

Can I cancel my order?
Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at Customerservice@shoppingcongusto.com or En Español: DimeQuePasa@shoppingcongusto.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship all across the US from different fulfillment centers based on your location. The average shipping time is 5-10 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to Customerservice@shoppingcongusto.com or en Español: DimeQuePasa@shoppingcongusto.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Your Shopping Con Gusto Team